Frequently Asked Questions
Q1. What is the standard production lead time?
Normally it is about 30 days. For urgent requirements, we can expedite the process to 10-15 days.
Q2. Can I receive a 3D rendering for confirmation?
Yes, we provide 3D renderings for your confirmation. They can be sent as quickly as 0.5 hour after request.
Q3. What is the warranty period for your furniture?
All our products come with a comprehensive 5-year warranty for your peace of mind.
Q4. How do you handle damaged items upon receipt?
We document the loading process with photos. If any damage occurs, please provide photos or videos, and we will provide a solution within 8 hours.
Q5. What is the Minimum Order Quantity (MOQ)?
For EXW terms, the MOQ is 10 sets per model/color. For FOB terms, the MOQ is a full container load.
Q6. What are the available shipping methods?
Due to the weight and volume of furniture products, we ship exclusively by Ocean Freight to ensure safety and cost-efficiency.