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Frequently Asked Questions
Can I request a sample before placing a bulk order?
Yes, sample or trial orders are available for market testing. The typical delivery time for a sample is 7-10 work days.
Do you offer OEM and ODM customization services?
Absolutely. Both OEM and ODM services are accepted. We can customize the size, color, and design according to your specific requirements.
What is the standard lead time for mass production?
The delivery time for mass production is generally 40-45 days after order confirmation.
What are your quality control procedures?
We trace every step of production. Before starting, we verify materials and colors. Once finished, items undergo a QC check, and photos are sent to clients before packing.
How are the products packaged for international shipping?
We use high-quality export cartons with EPE wrapping to prevent damage. Company logos or marks can be printed on the cartons upon request.
What happens if items arrive damaged?
For any damaged or missing items, we provide replacements once related details, such as photos or videos, are provided to us.