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Frequently Asked Questions
What is your minimum order quantity (MOQ)?
It depends on the requirements. If delivery can be accepted, a minimum of 1 set is also acceptable.
How can I select colors and textures?
We provide detailed photos for colors, textures, profiles, and appliances to help you make the right selection for your project.
What is the typical order process?
The process includes: Material and drawing confirmation, quotation, deposit payment, production, balance payment, and finally delivery and after-sale service.
What are your trade and payment terms?
Our trade terms include FOB, CFR, and CIF. Payment terms typically involve a 30% deposit via T/T before mass production, with the balance paid upon receiving the B/L copy.
How do you handle quality control?
Every production step is monitored by our QC team. A full assembly check is conducted before final packing to ensure quality.
What kind of after-sales support do you offer?
We offer continuous technical support. Any small issues with the furniture are resolved promptly, and all inquiries are typically replied to within 24 hours.